No-Code IVR & Call Center Management Tool

Overview

Traditional IVR (Interactive Voice Response) systems are "black boxes" managed by engineers. A simple change, like updating a holiday message, requires a support ticket and a long wait. This tool solves that by empowering non-technical managers to build and manage their own call flows in a visual, no-code interface. It also logs every incoming call and uses AI to provide transcription, sentiment analysis, and an automated summary, turning a simple phone system into a powerful business intelligence tool. This reduces reliance on engineering, increases agility, and provides deep insights into why customers are calling.

Retool Features Used

Visual IVR Flow Builder: to provide a card-based interface where managers can visually create, edit, and reorder call logic (e.g., "Press 1 for Sales," "Play this message") and deploy it.
AI-Powered Call Log: to automatically log every call and enrich it with AI-generated data, including a full call transcript, sentiment analysis (Positive/Negative), and a concise summary.
Drill-Down Modal: to allow users to click any call in the log to open a detailed modal, where they can listen to the call recording, read the full transcript, and see the AI analysis.
Multi-API Integration: to connect to a telephony API (like Twilio) for call handling, a database for logging, and AI APIs (like OpenAI) for transcription and analysis.