Privacy Policy

Last Updated: 18 Feb, 2025

1. Introduction

Retoolers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect various types of information, including but not limited to:

• Personal Information: Name, email address, phone number, company details, and payment information.
• Technical and Usage Data: IP addresses, browser details, device identifiers, and website activity logs to analyze and improve platform performance.
• Project Data: Information you provide for development purposes, including application details, project specifications, and credentials.
• Communication Data: Records of correspondence, support inquiries, and feedback to enhance customer service.

3. How We Use Your Information

We use collected information for various purposes, including but not limited to:

• Providing and Enhancing Services: To deliver, maintain, and improve our services, ensuring a seamless experience.
• Communication: To send updates, respond to inquiries, and provide customer support.
• Security and Compliance: To prevent fraud, enforce our terms of service, and comply with legal requirements.
• Analytics and Performance Tracking: To monitor website usage and optimize performance.
• Transaction Processing: To facilitate billing and payments securely.

4. Confidentiality of Credentials and Project Information

Retoolers acknowledges the critical importance of safeguarding client credentials, sensitive data, and project-related information. Any credentials, API keys, database access details, proprietary workflows, source code, or other confidential information shared with us will be handled with the highest level of security and discretion.

5. Data Handling and Protection Measures:

• Restricted Access: Only authorized personnel directly involved in the project will have access to confidential information, ensuring that data is shared strictly on a need-to-know basis.
• Secure Storage: Credentials provided will be stored using encrypted vaults or secure password management systems to prevent unauthorized access.
• Data Transmission Security: Any data shared between the client and Retoolers is encrypted using secure protocols, such as TLS (Transport Layer Security), to prevent interception by unauthorized parties.
• No Unauthorized Use: Retoolers will not use client-provided credentials, access keys, or proprietary information for any purpose outside the agreed project scope.
• Non-Disclosure Assurance: Retoolers commits to maintaining strict confidentiality and will not share any client data, credentials, or project information with third parties unless explicitly authorized by the client.
• Data Disposal: Upon project completion, any stored credentials or sensitive information will be permanently deleted from our systems unless otherwise required by ongoing support agreements or legal obligations.
• Compliance with Security Standards: We adhere to industry best practices and compliance frameworks, including GDPR, SOC 2, and ISO 27001, to protect confidential client information against breaches, unauthorized access, and misuse.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

• Data Encryption: Sensitive information is encrypted both in transit and at rest.
• Access Controls: Strict authentication and authorization protocols limit data access to approved personnel.
• Regular Security Audits: We conduct periodic security reviews to identify and mitigate potential risks.
• Incident Response Plan: In the event of a security breach, we have a structured response plan to minimize impact and notify affected parties when necessary.

7. Third-Party Services

We may use third-party services for analytics, payment processing, and communication. These third-party providers have their own privacy policies governing their data practices. While we take reasonable steps to ensure their security, we encourage you to review their privacy policies.

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce our agreements.
• Improve our services through aggregated and anonymized data analysis.

Once data is no longer required, we securely delete or anonymize it.

9. Your Rights

You have the right to:

• Access Your Data: Request details of the personal information we hold about you.
• Update or Correct Information: Modify any inaccurate or outdated personal data.
• Request Deletion: Ask for the removal of your personal data, subject to legal obligations.
• Restrict Processing: Limit how we use your data in certain circumstances.
• Data Portability: Receive a copy of your data in a structured, commonly used format.
• Withdraw Consent: Opt out of certain data uses where consent is the basis for processing.

To exercise these rights, contact us at contact@retoolers.io.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If significant changes occur, we may notify you through email or other means.

8. Contact Us

If you have any questions, reach out to:

Retoolers Pte. Ltd
68 Circular Road #02-01 Singapore
hello@retoolers.io