Client
Rob Shibley
LastChanceRecover automates debt management, streamlines payment recovery, and provides real-time insights, enhancing efficiency and reducing manual work.
Virginia, USA
Last Chance Recover (LCR) is a company that helps online retailers and e-commerce businesses recover payments from customers who have failed to complete their transactions due to declined credit cards or missed subscription payments.
LCR’s clients, mainly e-commerce brands and online retailers, faced a significant challenge: customers’ credit cards would often get declined during subscription renewals or purchases. This resulted in lost revenue, as businesses were unable to collect payments they were contractually entitled to. The process of tracking down these payments was inefficient and time-consuming, with businesses struggling to manage transactions, send data to collection agencies, and get the payments recovered.
Retoolers built a self-service portal for LCR, streamlining the entire payment recovery process. The portal allows LCR’s clients to easily connect their CRM systems or manually upload transaction data, ensuring that every failed payment is captured and sent to collection agencies for recovery. The solution integrates with CRMs like Sticky.io and enables automatic data pulling from client websites. This reduces manual work and speeds up the recovery process.
On the admin side, LCR can now manage multiple clients, approve transactions, and send them to collection agencies with ease. A built-in dashboard helps both LCR and their clients track how much money is recoverable and how much has been lost, providing real-time insights and automating previously cumbersome workflows.
LCR’s clients now have an efficient, hands-off way to recover missed payments. The self-service portal has streamlined a previously chaotic process, allowing businesses to focus on growth rather than payment recovery. For LCR, managing client accounts and transaction data is easier than ever, and the system has reduced errors and delays in getting money back into the hands of their clients.
Retoolers really understood the pain we were going through with our payment recovery process. We were spending way too much time manually handling declined transactions. They swooped in and built a self-service portal that connected with all our systems and even let us upload data manually when needed. Everything’s now automated, from pulling transactions to sending them off to the collection agency. Their approach was simple, efficient, and exactly what we needed. Now, we can focus on other parts of the business without worrying about chasing payments.
