Coextro: API Integration

Introduction

The Coextro Project involved a business selling fiber optic connections in Canada. This project aimed to integrate a new, more technically advanced provider called SNO, enhancing the overall service quality and operational efficiency.

Problem

Coextro faced the challenge of migrating from their previous provider to SNO, necessitating the adoption of new automated systems and APIs. This transition required managing a variety of tasks such as orders, fiber connections, services, appointments, and reservations, all of which were previously handled manually. The complexity of these tasks and the need for frequent physical visits to customers' homes added to the operational burden.

Solution

We addressed these challenges by developing comprehensive dashboards to integrate the SNO API. These dashboards allowed Coextro to efficiently manage customer orders, services, appointments, reservations, and follow-ups. The automation significantly streamlined their operations, reducing the time required for manual processes. Additionally, it enabled better customer service by providing quick responses to common issues like internet speed and account management. This improved efficiency not only enhanced customer satisfaction but also allowed Coextro to focus on more strategic business tasks. Looking ahead, we plan to develop more analytical tools to further optimize their operations.